CX Social – Social Relationship Management (SRM)

Capture
Filter, automatically categorize, and capture relevant actionable opportunities
Engage
Listen to the right social conversations that impact your organization, then route them to the right team and track the progress
Monitor
Market-leading listening quality allows deep filtering to discover relevant insights and trends
Measure
Measure key indicators and trends to improve social efficiencies all from a single interface

Socially Enable Your Enterprise

Oracle’s vision is to socially enable the enterprise to provide a better understanding and engagement with customers and stronger collaboration and efficiencies within the workforce. Every organization should have the tools to integrate social seamlessly across every mission-critical department — to listen, engage, collaborate, manage and maximize social media for business efficiencies that will lead to an enhanced customer experience.

Oracle Social Network

Secure Collaboration for Everyone
A secure enterprise social network that connects your business processes, enterprise applications, and content

Oracle Social Engagement and Monitoring

Engage on What is Important to Your Consumers
Shift to a new type of customer relationship by listening to what customers are saying with the industry’s leading social engagement and monitoring platform

Oracle Social Marketing

Engage on What is Important to Your Consumers
Shift to a new type of customer relationship by listening to what customers are saying with the industry’s leading social engagement and monitoring platform

Oracle Social Network

Social Engagement and Monitoring

Social Marketing