Oracle RightNow CX Cloud Service – Fixed Scope Implementation

Fixed Scope Offering for Fast Track – Go Live in 6 Weeks

As a Oracle® Platinum Partner, specialising in of Oracle RightNow CX Cloud Service, Delivery Centric has developed a “fixed scope offering” for a quick and successful implementation of this industry-leading solution. This will provide quick return on investment and ensure successful deployment in a specified timeline and budget.

Oracle RightNow CX Service Cloud – Industry Leading Web, Social and Contract Centre Cloud Solution

To thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Centre experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.

The Fixed Scope Offering from Delivery Centric is specifically designed to provide a Fast Track implementation of Oracle RightNow CX Cloud Service with minimum risk and maximum ROI.

Oracle RightNow CX Service Cloud Fixed Scope – Core Functions

  1. Knowledge Management (creating/updating Knowledge Content, Product and Category association, review/approval/publish workflow)
  2. Incident / Email Management (Queues and Business Rule configuration, SLAs, Escalations, Service Message Templates)
  3. Web Self-Service (Customer Portal configuration, Customer Portal Branding to customers web standards, Set up of Customer Portal for Knowledge Base and Ask a Question functionality)
  4. Site Management (Navigation Sets, Account Profiles, Staff Accounts configuration)
  5. Analytics and Reporting (All out of the box reporting, plus Customization of standard reports based on configuration)
  6. Training (Basic Administration training and Train the Trainer training for operational use.

How Are We Different

Delivery Centric has significant experience in the successful deployment of Oracle RightNow CX Service Cloud systems and CX Cloud consulting. With our strong background in Oracle Service Cloud, Fast Track Deployment and Skilled project team we bring a unique value proposition to our clients.

Please see the following attachments, and to make an enquiry for more information or to discuss this with one of our sales team

  • Oracle RightNow CX Fixed Scope Offering Data Sheet
  • Oracle RightNow CX Fixed Scope Implementation Offering presentation