Oracle Sales Cloud Solutions

CTI Solutions for Oracle Sales Cloud

Increase sales productivity and efficiency by adding Delivery Centric’s Click-to-Call and contact record screen pops for inbound calls within Oracle Sales Cloud.

Features

  • Seamless integration with the Oracle Sales Cloud Click-to-dial Toolbar
  • Out-bound click to dial
  • Automatically log call activity with a link to recording within the activity.
  • Inbound screen-pops based in caller ID on inbound calls
  • Call Control (answer, hang-up, hold, retrieve, transfer, conference, consult)
  • No Desktop install required.
  • No hardware required.
  • No setup fees required.
  • Multi-Vendor Support.

Contact our Sales Team for more information

Self Service Portal (SSP) and Customer Portal for Oracle Sales Cloud

Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. Delivery Centric’s self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.

Features

  • Customers can enter trouble tickets by logging onto your site and can access personalized content and relevant support documentation.
  • Provide password-protected access to key customer support tools, such as the Knowledge Base.
  • Customers can update their own profiles, view their order histories, check their Service Request status and create service request around the clock.
  • Provide automatic receipt confirmation for a service request with a case number.

Contact our Sales Team for more information