Account Manager

Account Manager

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Job Type: Permanent

Location : Bangalore, India

Job Posting Details Section:

Delivery Centric is an accomplished Australian company, engaged throughout APAC and specialised in providing a full range of Technology Solutions to customers, delivering Programs of work, Technology specific projects, Managed Services or simply Technology Consultants to support customers. The University is one of the largest and most productive research organisations in Australia, to join that we are looking for Project Manager, the successful individual must be prepared to work in a way that supports the Business Services values.

About the Role:

We need a highly motivated and energetic self-starter to join our growing team in Bangalore. Your ultimate goal as Customer Success Manager will be to onboard, nurture and grow customer relationships. You’ll need to build and execute customer success plans and act as the vital nexus between the delivery team and customers ensuring our services continually evolve to meet growing customer and market demands.

  • You’ll manage customers throughout their life-cycle and your day-to-day will be focused on:
  • Working collaboratively to ensure a smooth handover and on-boarding process that exceeds customer expectations
  • Prioritizing and resolving customer issues and managing billing and renewals
  • Running client check-ins and quarterly business reviews for priority accounts to demonstrate product ROI, assess client health and identify future needs
  • Identifying up-sell and cross-sell opportunities and working to continually grow account

About You:

We want to hear from true customer champions who are passionate about helping customers transform the way they manage their workforce through the use of Delivery Centric technology services. There will be significant opportunities for career growth as we continue to meet our vision and expand, so you need to be a confident self-starter.

We’d like to hear from you if you:

  • Hold a Bachelor’s degree and have previous experience in Customer Success or Account Management roles.
  • Have the ability to build and nurture relationships with customers, particularly at the manager or executive level
  • Have experience in troubleshooting and an eye for resolving customer issues
  • Are impeccably organized with excellent time management skills as you will need to manage multiple customers and competing tasks/priorities
  • Can show us that you have superior verbal and written communication skills, with the ability to chair meetings, and execute high-quality presentations
  • Thrive in competitive, numbers-driven, performance-based environments. We’d like you to be highly consultative and a strategic thinker with strong business acumen

Why Work for Us:

At Delivery Centric (DC) we aim to help our resources develop and grow their experiences and capabilities, in line with the growth of our company. We are an accomplished Australian company, engaged throughout APAC and specialised in providing a full range of Technology Solutions to customers; delivering Programs of work, Technology specific projects, Managed Services or simply Technology Consultants to support customers. We are looking for great resources who like to operate in a culture based on trust, integrity, customer success, collaboration, individuals doing their best, and Continuous Improvement. So, if this appeals to you, we’d love to hear from you!

If this sounds like you, please Apply Now and I’ll endeavor to call you.

Or give me a call on ext. 801 and ask for Monica Singh!