We are seeking a skilled Consultant or Solution Architect with expertise in Customer Care & Billing (CC&B) for a remote position based anywhere in Australia. The ideal candidate will lead the full lifecycle of CC&B implementations, from requirements gathering and design to post-go-live support. This role involves collaborating with stakeholders to tailor CC&B solutions that meet business needs and ensuring smooth integration with third-party systems.
Key Responsibilities:
- Lead end-to-end implementation of CC&B, including requirements gathering, design, configuration, testing, deployment, and post-go-live support.
- Engage with stakeholders to understand business processes and translate them into CC&B functionalities.
- Customize and configure CC&B modules like Billing, Payments, Customer Management, and Metering.
- Design and implement integrations between CC&B and third-party systems.
- Provide technical and functional guidance to junior consultants and project teams.
- Lead workshops, training sessions, and knowledge transfer for internal teams and users.
- Troubleshoot complex issues, perform root cause analysis, and drive timely resolutions.
- Maintain project documentation, ensuring compliance with best practices and standards.
- Collaborate with cross-functional teams including business analysts, developers, testers, and project managers.
Qualifications:
- Proven experience implementing and configuring CC&B.
- Strong understanding of CC&B modules, including Billing, Payments, Customer Management, and Metering.
- Experience with integrations between CC&B and third-party systems.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills for stakeholder engagement.
- Ability to lead workshops and training sessions.
- Experience guiding junior consultants and cross-functional teams.
- Knowledge of industry best practices and standards.
If you are a results-driven CC&B professional with a passion for delivering high-quality solutions and fostering collaboration across teams, we invite you to join our dynamic team. Apply today and be part of impactful projects that drive innovation and efficiency.