We are seeking a strategic and innovative Conversation Designer to help shape the future of customer interaction through Conversational and Generative AI. You’ll be a key contributor in designing intuitive chatbot and voicebot experiences that enhance digital customer journeys. With a strong focus on human-centred design and AI technology, you’ll play a critical role in crafting seamless cross-channel conversations that drive engagement and satisfaction.
Key Responsibilities:
- Design and prototype high-quality conversational flows, scripts, and user journeys for chatbots and voicebots
- Collaborate with product owners, developers, and business stakeholders to turn complex needs into clear, conversational experiences
- Leverage Generative AI tools and prompt engineering techniques to optimise automated dialogue
- Stay updated on emerging trends in Conversational AI, Voice UX, and Microsoft technologies
- Use data and user feedback to continuously test, refine, and improve conversation logic
- Drive stakeholder engagement and ensure all content aligns with brand voice, legal, and compliance guidelines
- Advocate for human-centred design principles across all conversational interfaces
Qualifications:
- Proven experience in designing conversational interfaces (chatbots, voicebots)
- Exposure to Generative AI, Prompt Engineering, and tools like Microsoft Copilot Studio
- Strong understanding of natural language design, content strategy, and dialogue management
- Experience working in Agile environments and cross-functional teams
- Familiarity with risk, legal, and compliance workflows in digital solutions
- Excellent communication and stakeholder management skills
- Strong analytical thinking with a continuous improvement mindset
- Passion for emerging tech and creating memorable digital experiences
- Knowledge of PowerFX or similar low-code tools is a strong plus
At Delivery Centric, we don’t just build technology, we design experiences. As a Conversation Designer, you’ll help shape the future of AI-driven customer engagement. Join a forward-thinking team that values bold ideas, innovation, and making digital interactions feel truly human.