Occupational Health and Safety (OHS) Policy

Delivery Centric Pty Ltd is committed to providing and maintaining a safe and healthy working environment for all employees, contractors, temporary staff, labour hire workers, visitors, and anyone else who may be affected by our activities. We aim to prevent work-related injury and illness — both physical and psychological — and promote wellbeing in all aspects of our operations.

Our Commitment

We proactively identify, assess, and control workplace hazards and risks through safe systems of work, appropriate training, information, supervision, and ongoing consultation. Safety and health are everyone’s responsibility. We encourage open reporting of concerns and active participation from all parties to continuously improve our safety performance.

This commitment extends to protecting psychological health by addressing factors in work design, systems, management, task execution, and interactions that could lead to negative psychological responses or harm.

Scope

This policy applies across all Delivery Centric workplaces, including our offices, client/host sites, remote locations, and any premises where our people perform work. It covers:

• Permanent employees
• Contractors
• Temporary and labour hire workers placed with host organisations

Shared Responsibilities in Labour Hire Arrangements

Delivery Centric (as the labour hire provider) and host organisations share duties to ensure the health and safety of placed workers. We work together through consultation, cooperation, and coordination to eliminate or minimise risks.

• Delivery Centric responsibilities:
  • Assess host workplaces and systems for safety before any placement.
  • Provide relevant information, induction, training, and risk details to workers prior to starting.
  • Monitor placements ongoing, including follow-up checks and communication with hosts.
  • Coordinate incident reporting, investigation, and rehabilitation/return-to-work support.
  • Ensure psychosocial hazards (e.g., excessive workload, poor support, bullying, aggression, or exposure to distressing content) are identified and controlled.
• Host organisation responsibilities (where applicable):
  • Provide and maintain a safe physical and psychological work environment, including safe equipment, systems, and supervision.
  • Deliver site-specific induction, training, and information on hazards and controls.
  • Notify us promptly of any changes to duties, risks, or incidents involving our workers.
  • Report serious incidents and cooperate on investigations and return-to-work processes.
• Employees, contractors, and temporary/labour hire workers responsibilities:
  • Take reasonable care for their own health and safety and that of others.
  • Comply with safety procedures, instructions, and safe work methods.
  • Use provided equipment and personal protective equipment correctly.
  • Report immediately any hazards, near misses, incidents, injuries, illnesses, or concerns (physical or psychological) to their supervisor and Delivery Centric.
  • Participate fully in required training, safety consultations, and any return-to-work or rehabilitation programs.

Key Practices

• Risk Management: We systematically identify hazards (including psychosocial factors), assess associated risks, and apply controls following the hierarchy of controls (eliminate where possible, then substitute, isolate, engineer, administer, and use PPE as a last resort). Controls are reviewed regularly and after any significant change or incident.
• Psychological Health: We identify and manage psychosocial hazards — such as high job demands, low control, inadequate support, workplace violence, bullying/harassment, traumatic events, or role conflict — to prevent psychological injury. This includes promoting respectful behaviours, providing support resources, and consulting on workload and interaction issues.
• Training and Induction: All workers receive mandatory safety induction before commencing work, covering general and site-specific risks, emergency procedures, and how to report concerns. Refresher training occurs as needed.
• Incident Reporting and Response: Incidents, injuries, illnesses, near misses, and hazards must be reported promptly using our forms. We investigate causes, implement corrective actions, notify relevant authorities where required, and support affected individuals through return-to-work and rehabilitation processes.
• Consultation: We actively consult with employees, health and safety representatives (where elected), contractors, and host organisations on OHS matters, including risk controls, policy changes, and psychosocial issues.

Continuous Improvement

We monitor compliance, review this policy and procedures regularly, and seek feedback to strengthen our safety culture. Resources and support are available through our Work Health and Safety Coordinator.