Delivery Centric is looking for a Helpdesk Support Engineer who is passionate about solving technical issues and providing exceptional user support. In this role, you will be the first point of contact for users experiencing computer-related challenges, ranging from password resets and system lockouts to application troubleshooting and connectivity issues. The position requires strong problem-solving skills, customer-first thinking, and hands-on experience in handling support requests via phone and remote desktop. If you thrive in fast-paced environments and enjoy helping users, get back on track quickly, this is the role for you.
Key Responsibilities
- Provide front-line technical assistance for issues such as password resets, account lockouts, and software/application support.
- Deliver remote support through phone and desktop-sharing tools to guide users through troubleshooting steps.
- Install, configure, and troubleshoot Microsoft 365 applications and related components.
- Serve as the first point of escalation for technical issues, ensuring timely and accurate resolution.
- Document incidents, resolutions, and best practices in a knowledge base for future reference.
- Manage VPN connections, remote access, and diagnose connectivity issues.
- Collaborate with internal teams to ensure consistent, high-quality IT support services.
Qualifications
- 2–4 years of experience in helpdesk or IT support roles.
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) with hands-on troubleshooting experience.
- Familiarity with basic Azure cloud concepts and Active Directory operations.
- Experience with VPN configuration, remote desktop management, and connectivity troubleshooting.
- Excellent communication, problem-solving, and customer service skills.
- Ability to document processes, resolutions, and create user-friendly knowledge base articles.
At Delivery Centric, we believe in empowering our teams with the tools and opportunities to grow their careers. As a Helpdesk Support Engineer, you will not only help end-users resolve their day-to-day issues but also gain exposure to enterprise IT operations, cloud technologies, and collaborative projects. If you’re driven by customer satisfaction, eager to sharpen your technical skills, and looking for a career path with growth potential—this is the right opportunity for you.